Refund policy

Standard Refund Period

• Full refunds are available for event tickets purchased up to 12 hours prior to the event start time
• Refund requests must be submitted via email to tickets@alternativeartisans.com with your order number and reason for cancellation
• Refunds will be processed within 5-10 working days to the original payment method
• No administration fees will be charged for refunds requested within this timeframe

After the 12-Hour Cut-off

• Tickets cannot be refunded once we are within 12 hours of the event start time
• However, tickets may be exchanged for future Alternative Artisans events (subject to availability)
• Exchange requests must be made in writing and are valid for 12 months from the original event date

Your Consumer Rights

Right to Cancel

• You have the right to cancel your ticket purchase within 14 days of purchase (cooling-off period)
• This right applies unless you expressly agree to waive this right for events occurring within the 14-day period
• By purchasing tickets for events within 14 days, you acknowledge that performance begins immediately and you waive your right to cancel under the Consumer Contracts Regulations

Faulty Service

• If our event does not match the description provided or is of unsatisfactory quality, you may be entitled to a refund regardless of our standard policy
• This includes situations where the event is cancelled, significantly delayed, or substantially different from what was advertised

Event Cancellation by Alternative Artisans

Full Event Cancellation

• If we cancel an event, you will receive a full refund within 14 days
• Alternatively, we may offer tickets to a rescheduled event or equivalent future event

Significant Changes

• If we make significant changes to the event (venue, date, or substantial content changes), you may choose between:
  • Accepting the changes
  • Receiving a full refund
  • Exchanging for a future event

Ticket Exchanges

• Ticket exchanges for future events are available at our discretion
• Exchanges are subject to availability and must be of equal or lesser value
• If exchanging for a higher-value event, you must pay the difference
• If exchanging for a lower-value event, we will provide a credit note for future use
• Exchange requests are valid for 12 months from the original event date

Non-Refundable Circumstances

• Change of mind after the 12-hour cut-off period
• Inability to attend due to personal circumstances (illness, travel issues, etc.)
• Dissatisfaction with the event content (unless it substantially differs from the description)
• Weather conditions (unless the event is cancelled by us for safety reasons)

Force Majeure

• Offer rescheduled event tickets where possible
• Provide exchanges for future events
• Issue refunds only if no suitable alternative can be arranged

How to Request a Refund or Exchange

1. Email us at tickets@alternativeartisans.com with:
   • Your order number
   • Reason for refund/exchange request
   • Preferred future event (for exchanges)
2. We will respond within 2 working days to confirm your request

Contact Information

• Email: tickets@alternativeartisans.com
• Response time: Within 2 working days
• Refund processing time: 5-10 working days